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Questions related to standard iCall features.
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There were 27 articles found in this category:
  1. question411 - Directory Assistance
    iCall provides you with absolutely free 411/Directory assistance and you can use it whether you are using iCall or not! From within iCall: Just dial 411 From a traditional landline or cell phone: Dial 888-41-MY411 (888-416-9411) Add our 800 number to your address book and never pay for 411 servi ...

  2. questionHow do I uninstall iCall?
    On Windows XP 1. Go to the Control Panel. This is accessible via the "Start" menu. 2. Click on "Add/Remove Programs". 3. Select "iCall Internet Phone" from the list of installed applications, and click on the "Uninstall" button. 4. iCall will launch it's uninstaller and remove itself from your c ...

  3. questionI cannot successfully place a call using iCall. What should I do?
    There are multiple reasons why iCall can be unsuccessful in placing telephone calls. First, make sure that you have the most up-to-date copy of iCall. If your version is outdated, visit the download page to download the latest version. Next, check to make sure that iCall is not being blocked by ...

  4. questionHow can I call another iCall user?
    In order to call another iCall user you must know their username. Once you have logged into iCall, click the "Contacts" tab. Next at the bottom of the "Contacts" section find the section called "Add a new contact". Next, type in your friend's name or nickname in the field that says "Name"... thi ...

  5. questionI need to release a port with my third-party firewall. What do I do?
    Specific instructions can be found in your firewall software's user documentation. In order for iCall to function properly, you must release or "unblock" UDP and TCP port 4255. Please reference your firewall software's user documentation for more information.

  6. questionIf I am traveling overseas are my calls to the US still free?
    Yes! S Ja はい Да Your physical location has no impact on the level, quality or availabiity of service.

  7. questionWhen I dial a US number using iCall, what number will be seen by the receiver on Caller ID?
    The number displayed on the caller id of landlines and mobile phones when making a call from iCall will be one of our "pool" numbers and can change from call to call. If you use iCall Pro the Caller ID will show your personal telephone number.

  8. questionEach click on the tab causes all of the graphics in iCall to reload.
    On the Microsoft Windows platform iCall uses the Internet Explorer software as it's core interface. This specific problem is caused by altering your web page caching settings in Internet Explorer to never cache any data. To fix this problem follow these steps: 1) Exit iCall completely. 2) Open I ...

  9. questionHow much does iCall cost to call internationally?
    iCall international (non-usa/canada) calls are charged per minute. Rates vary depending on the location you are calling. For more information on calling internationally, visit our detailed rates page.

  10. questionI have forgotten my username. What should I do?
    If you have forgotten your username, you must contact iCall customer support for assistance. They will be able to help you recover your username and reset your password (if necessary).

  11. questionI have forgotten my password. What should I do?
    First, visit the iCall home page. Then Click on the "My Account" link at the top of the page. Select the "I have forgotten my password and need to reset it link." In the form which appears, enter your username and email address. Instructions on how to reset your password or create a new one will ...

  12. questionHow do I add funds to my iCall account?
    First, visit to the iCall home page and click on the "My Account" link. Next, click on the "Manage my funds" link on the left-hand side of the screen. In the form which appears, enter your credit card information in the form. For more detailed information, please reference the appropriate sectio ...

  13. questionHow do I change my account password or voicemail pin?
    Go to the iCall website at http://www.icall.com. Click on the "My Account" link at the top of the page and login. Select the "My Profile" link on the left-hand side of the page. Enter your new password in the "Password" textboxes. Click "Save" to complete the transaction.

  14. questionWhat if my call recipients can't hear me when I talk?
    This problem may be caused by incorrectly-set audio options or your microphone may not be turned on. To set your audio options, first open and login to iCall. Then, select File > Settings and select the "Audio" tab. The three drop-down boxes represent the drivers that iCall will use to communica ...

  15. questionWhy can't I hear iCall when it rings?
    This problem may be caused by incorrectly-set audio options. To set your audio options, first open and login to iCall. Then, select File > Settings and select the "Audio" tab. The three drop-down boxes represent the drivers that iCall will use to communicate with your computer's sound card. Sele ...

  16. questionHow do I access and/or customize my voicemail?
    First, open iCall and log-on. Select the "Contacts" tab and click on the "Voicemail" link under "Quick Contacts". iCall will automatically dial your voicemail number and log you in. Follow the spoken directions to check your messages or alter your settings and greetings.

  17. questionHow do I add contacts to iCall?
    To add contacts to your iCall list, first open iCall and login. Select the "Contacts" tab. Enter the name of your contact in the "Name" textbox, select which type telephone number (cell, home, etc.) from the drop-down box, and enter the contact's telephone number in the "Number" textbox. Click t ...

  18. questionHow do I store my username and password so I don't have to keep typing it in?
    To store your username and password, first open iCall. Select File > Settings. Enter your username and password in the "Username" and "Password" textboxes. Check the "Remember my username and password" checkbox and click "OK."

  19. questionHow do I place international calls using iCall?
    To place an international call, open the iCall program and log-on. From the main window, make sure you have a positive account balance. If you do not have the appropriate account balance, international calls will not connect. If you have enough money, enter the international number preceded by t ...

  20. questionHow do I place a domestic call using iCall?
    First, open the iCall program and log-on. From the main window, dial the telephone number using the onscreen keypad. If you do not want to use the keypad, you may enter the telephone number directly into the textbox at the top of the window. Once you have the telephone number entered, click the ...

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